CLIENT ELIGIBILITY, ACCOUNTS, AND OBLIGATIONS

Eligibility Requirements

To use the Platform or book Services, Clients must:

• Be at least eighteen (18) years of age;
• Be legally capable of entering into binding agreements under applicable law; and
• Agree to comply fully with all terms of this Agreement.

By accessing or using the Platform, the Client represents and warrants that they meet these eligibility requirements. The Company reserves the right to deny or revoke access to any individual who does not meet these criteria.

Account Creation and Information Accuracy

Clients may be required to create an account, submit a booking request, or provide personal information including:

• Full name
• Contact details (email, phone)
• Service address
• Payment credentials
• Household details relevant to the requested Services

Clients agree to provide accurate, current, and complete information and to update such information as needed to maintain accuracy. This includes information regarding the number and ages of children receiving care, household conditions, and any special logistical or care needs.

The Company is not liable for:

• Errors or delays in booking
• Failed Service Appointments
• Safety issues
• Denied payments or refunds arising from inaccurate, incomplete, or outdated Client information

Account Security

Clients are solely responsible for:

• Maintaining the confidentiality of account login credentials
• Securing the devices they use to access the Platform
• Ensuring the protection of any stored or auto-filled payment methods

The Company is not responsible for unauthorized access, use, or charges resulting from the Client's failure to safeguard their account credentials or devices. Clients agree to notify the Company immediately in writing if they suspect unauthorized use of their account or payment method.

Permitted Use and Platform Integrity; Anti-Solicitation

The Platform may only be used for lawful purposes related to booking and receiving Services as defined in this Agreement. Clients may not:

• Circumvent the Platform's scheduling, communication, or payment systems
• Retain a Helper referred through the Platform for paid services that are substantially similar to those offered through the Platform, outside of the Platform, for a period of twelve (12) months, unless the Company provides prior written consent or a buyout arrangement is agreed upon
• Attempt to avoid the Company's referral fee or booking structure
• Use the Platform for commercial solicitation, data scraping, or unauthorized contact

This clause is intended solely to protect the Company's legitimate interest in its referral and administrative infrastructure and is not intended to restrict lawful employment under California law. Violation constitutes a material breach and may result in:

• Termination of Platform access
• Legal action (injunctive or monetary relief)
• Permanent account deactivation

Client Conduct Expectations

Clients agree to treat all Helpers with:

• Professionalism
• Courtesy
• Respect for personal safety, boundaries, and dignity

Prohibited conduct includes, but is not limited to:

• Harassment, threats, discrimination, or abuse
• Sexual misconduct or inappropriate remarks
• Verbal aggression, yelling, or intimidation
• Unsafe, unsanitary, or hostile working environments
• Demanding that Helpers perform tasks outside the permitted scope of Services (as defined in Section 2.2 and 2.3)

Violations of this section may result in:

• Immediate cancellation of Services (with potential full charge)
• Temporary or permanent suspension of Client access
• Reporting to law enforcement or child welfare authorities if appropriate
• Denial of refunds, credits, or future bookings

Mandatory Disclosure of Household Conditions and Safety Risks

To ensure Helper safety and allow proper matching, Clients must disclose, prior to each Service Appointment, the presence of:

• Pets (especially large, unrestrained, or aggressive animals)
• Firearms, weapons, or other hazardous items on premises
• Controlled substances or drug use (including legal cannabis)
• Behavioral risks or known conditions affecting children or household members (e.g., aggression, elopement, violent outbursts)
• Individuals with a history of criminal conduct, violence, or restraining orders
• Structural hazards (e.g., broken locks, exposed wiring, mold, construction)
• Ongoing illness or contagious disease in the household
• Surveillance or recording devices active in the service area

Failure to disclose any such risks or conditions constitutes a material breach of this Agreement and may result in:

• Cancellation of the Appointment (potentially with full charge)
• Suspension or permanent termination of Client's access to the Platform
• Full legal and financial responsibility for any resulting injury, damage, dispute, or regulatory inquiry
• An obligation to indemnify the Company and Helper under Section 7 of this Agreement

Clients agree that full and accurate household disclosure is an essential condition of using the Platform.

Clients may be required to confirm these disclosures through a separate prompt or checklist during the booking process. Providing false or incomplete responses may result in termination of Services.

Failure to provide full and accurate disclosure of any material household risk constitutes a material breach of this Agreement and shall automatically trigger the Client's indemnification obligations under Section 7. The Company shall have no responsibility for any harm, complaint, injury, or regulatory action arising from undisclosed risks or dangerous conditions.

BOOKINGS, PAYMENTS, AND FEES

Booking Methods

Service Appointments may be scheduled through the Platform using one of the following methods:

• The Company’s online scheduling system
• Direct email communication with the Company for custom requests
• Other approved methods authorized by the Company

All Service Appointment bookings are considered requests and are subject to:

• Helper availability
• Geographic coverage
• Company review and confirmation

The Company reserves the right to decline, cancel, or reschedule any booking at its sole discretion, with or without notice.

Payment Processing

All payments are processed securely via Square or another approved third-party payment processor (collectively, "Third-Party Processors").

By booking Services, the Client:

• Authorizes the Company to charge their stored payment method for all associated fees
• Acknowledges that payment details are stored and processed securely according to the Third-Party Processor's security protocols and PCI-DSS standards
• Agrees to maintain a valid and up-to-date payment method at all times

Payments to employees will be subject to tax withholding as required by law. Independent contractors must submit invoices for services rendered and are responsible for their own taxes, benefits, and business operations. Payments to employees will include automatic deductions for taxes and other withholdings.

The Company is not responsible for:

• Delays or failures in processing due to invalid, expired, or declined payment methods
• System errors or outages originating from Third-Party Processors

Timing of Charges

Charges are applied as follows:

• One-Time Appointments: Charged in full at the time of booking confirmation
• Recurring Appointments: Charged at 9:00 PM Pacific Time on the day the Service is completed, based on actual hours worked

Clients authorize the Company to process these charges automatically without additional confirmation or notice, unless otherwise agreed in writing.

Authorization of Charges

By using the Platform, Clients authorize the Company to charge their payment method for:

• The base hourly Service rate
• Additional fees (e.g., holiday surcharges, special care requests, overtime)
• Cancellation or no-show fees, where applicable
• Adjustments based on actual time worked, late start, early departure, or verified service issues

Clients agree to update the Company immediately if:

• A stored card is lost, compromised, or expired
• A payment method is canceled or replaced
• There is any change that may affect billing

Service Rates

Service rates start at $36.00 USD per hour, billed in full-hour increments unless otherwise stated during the booking process. Actual rates may vary based on Helper experience, service complexity, and other factors communicated at the time of booking.

Additional fees may apply in the following cases:

• Bookings on federal holidays
• Requests involving special needs, complex family logistics, or non-standard supervision
• Last-minute or high-demand scheduling
• Extended or overnight Appointments

The Company reserves the right to modify the standard rate or any additional fees. Changes will be communicated via the Platform or email where feasible, and will apply prospectively to future bookings only.

Updated rates will not apply retroactively to previously confirmed bookings.

Cancellations

Cancellation terms are as follows:

• Cancellations made at least 8 hours in advance of the scheduled start time will incur no fee
• Cancellations made less than 8 hours in advance may result in a $50 cancellation fee
• No-Shows (Client fails to appear or permit access within 15 minutes of the scheduled start time) may result in a full charge for the scheduled duration

The Company reserves the right to waive or adjust cancellation fees in cases of documented emergency or at its sole discretion.

Refund Considerations & Credit Policy

If a Client is dissatisfied with a Service Appointment, the Company may, in its sole discretion, offer to assign a replacement Helper at no additional charge for a future booking. Refunds or service credits are not guaranteed and are evaluated on a case-by-case basis.

Refunds may be considered only in limited circumstances, such as:

• Verified service failure (e.g., incomplete appointment, major deviation from scope)
• Documented safety concerns or serious misconduct by a Helper

Refunds, if issued, may be processed as a Platform Credit or returned to the original payment method, at the Company's discretion.

Refunds will not be issued based on:

• Personal preferences (e.g., personality mismatch, perceived Helper pace or style)
• Unsubstantiated dissatisfaction after the fact
• Issues not reported within twenty-four (24) hours of the Appointment

All refund and credit decisions are final and non-precedential. Repeated refund requests or chargeback threats may result in account deactivation.

Disputed Charges

Any billing dispute must be submitted in writing within five (5) calendar days of the charge appearing on the Client's billing statement.

The Company will:

• Review the dispute in good faith
• Issue a written response with its resolution

Clients who initiate a credit card chargeback without first notifying the Company and following the dispute process may have their account suspended or permanently deactivated.

The Company reserves the right to pursue collection of disputed amounts and may recover:

• The original charge
• Administrative and legal fees associated with resolving the chargeback

Clients agree not to initiate a credit card chargeback unless they have first submitted a written dispute to the Company and allowed a good-faith resolution period of at least five (5) business days.

CLIENT CONDUCT AND SAFETY PROTOCOLS

Safe Environment Requirement

Clients are solely responsible for ensuring that the premises where Services are performed are reasonably safe, sanitary, and suitable for the provision of childcare and household assistance services.

This includes, but is not limited to:

• Free from structural hazards (e.g., broken stairs, exposed wiring, unstable furniture)
• Free from environmental hazards (e.g., mold, pest infestation, extreme temperatures)
• Adequately lit and ventilated
• Equipped with functioning smoke detectors and carbon monoxide detectors where required by law
• Free from illegal activity or conditions that would endanger the Helper's safety

The Company and Helpers reserve the right to refuse to provide Services or to terminate a Service Appointment immediately if the premises are deemed unsafe, unsanitary, or unsuitable.

If a Helper declines or terminates Services due to unsafe conditions, the Client may be charged the full appointment fee and may be subject to permanent suspension from the Platform.

Mandatory Disclosures Prior to Appointment

In addition to the disclosures required under Section 3.6, Clients must inform the Company and Helper, prior to each Service Appointment, of:

• Any known allergies or dietary restrictions of children or household members
• Emergency contact information for parents/guardians if they will not be present
• Location of first aid supplies, emergency exits, and utility shutoffs
• Any recent changes to household conditions, occupancy, or risk factors

Failure to provide required disclosures may result in cancellation of the Service Appointment, denial of refunds, and potential termination of Platform access.

Respectful Conduct Toward Helpers

Clients agree to treat all Helpers, whether employees or independent contractors, with professionalism, courtesy, and respect. This includes:

• Communicating clearly and respectfully
• Respecting personal boundaries and physical space
• Refraining from any form of harassment, discrimination, or abuse (verbal, physical, sexual, or emotional)
• Not making unreasonable demands or requests outside the agreed scope of Services
• Providing a work environment free from hostility, intimidation, or unsafe conditions

Helpers have the right to refuse any request that falls outside the permitted scope of Services or that makes them feel unsafe or uncomfortable.

Any violation of this section may result in:

• Immediate termination of the Service Appointment
• Permanent suspension from the Platform
• Legal action where appropriate
• Reporting to law enforcement or regulatory authorities

Minor Supervision and Guardian Responsibility

Services provided through the Platform are intended as supplemental support and do not replace parental or guardian supervision and responsibility.

Clients acknowledge and agree that:

• Parents or legal guardians retain ultimate responsibility for the safety, well-being, and care of all minors
• Helpers provide assistance and supervision as agreed upon, but are not licensed childcare providers unless independently licensed outside the Platform
• The Company and Helpers are not responsible for decisions made by parents/guardians regarding the care, discipline, education, or medical treatment of minors
• Parents/guardians must provide clear instructions regarding household rules, emergency procedures, and any special needs or considerations

In the event of an emergency involving a minor, the Helper will attempt to contact the parent/guardian immediately and, if necessary, contact emergency services (911). The Client authorizes the Helper to seek emergency medical care for minors if the parent/guardian cannot be reached and immediate medical attention is required.

Pet and Animal Conditions

If pets or other animals are present on the premises during a Service Appointment, Clients must:

• Disclose the presence, type, and temperament of all animals prior to booking
• Ensure that animals are properly restrained, controlled, or secured to prevent harm to the Helper
• Provide clear instructions regarding pet care, feeding, or interaction (if applicable)
• Remove or secure aggressive, unpredictable, or potentially dangerous animals

Helpers are not required to interact with, care for, or handle pets unless expressly agreed upon as part of the Services.

If an animal poses a safety risk or causes discomfort to the Helper, the Helper may refuse to continue Services. In such cases, the Client may be charged the full appointment fee and may be subject to suspension from the Platform.

The Client assumes full liability for any injury, damage, or incident caused by animals on the premises.

Emergency Protocols

In the event of an emergency during a Service Appointment, the Helper will:

• Assess the situation and prioritize the safety of all individuals present
• Contact emergency services (911) if immediate medical attention, fire response, or police assistance is required
• Attempt to contact the Client/parent/guardian as soon as reasonably possible
• Follow any emergency procedures or instructions previously provided by the Client
• Notify the Company of the emergency as soon as practicable

Clients agree to:

• Provide accurate emergency contact information
• Be reachable by phone or text during all Service Appointments
• Authorize the Helper to make emergency decisions if the Client cannot be reached and immediate action is required
• Hold the Company and Helper harmless for good-faith emergency decisions made in the absence of clear instructions

The Company is not responsible for emergency response or medical care. All emergency medical costs are the sole responsibility of the Client.

Right to Refuse or Terminate Services

The Company and Helpers reserve the right to refuse, decline, or terminate Services at any time, with or without notice, for any lawful reason, including but not limited to:

• Unsafe or unsanitary premises
• Undisclosed household risks or conditions
• Client misconduct, harassment, or policy violations
• Lack of payment or invalid payment methods
• Requests for prohibited or unlawful services
• Any situation where the Helper's safety, comfort, or well-being is compromised

If Services are refused or terminated due to Client misconduct, unsafe conditions, or material breach of this Agreement, the Client may be charged the full appointment fee and may be permanently suspended from the Platform without refund.

LIMITATION OF LIABILITY AND DISCLAIMERS

No Guarantee of Outcome

The Company does not guarantee any specific outcome, result, or level of satisfaction from Services provided by Helpers. Services are provided on an "as-is" and "as-available" basis.

The Company makes no representations or warranties, express or implied, regarding:

• The quality, suitability, reliability, or competence of any Helper
• The safety, behavior, or performance of children or household members during Services
• The compatibility or fit between any Client and Helper
• The availability, continuity, or scheduling of Services

Clients acknowledge that all Services involve inherent risks and uncertainties, and that the Company cannot predict or control the outcome of any Service Appointment.

Platform as Administrative Facilitator Only

Mother's Helper LLC operates solely as a referral and administrative platform. The Company does not:

• Provide Services itself
• Supervise or control the day-to-day performance of Services by independent contractor Helpers
• Guarantee the quality, safety, or suitability of any Helper or Service
• Assume responsibility for the conduct, performance, or decisions of Helpers

For Helpers engaged as employees, the Company maintains an employment relationship and provides supervision as required by law, but does not guarantee outcomes or assume liability beyond what is required under applicable employment and labor laws.

Clients acknowledge that the Company's role is limited to administrative functions such as:

• Connecting Clients with available Helpers
• Facilitating scheduling and booking
• Processing payments through Third-Party Processors
• Providing basic platform support and communication tools

Helper Classification and Insurance Disclaimer

For Helpers Engaged as Independent Contractors:

Clients acknowledge that independent contractor Helpers are separate businesses and are solely responsible for obtaining their own:

• General liability insurance
• Professional liability insurance
• Workers' compensation insurance (if applicable)
• Business licenses and permits
• Tax compliance and reporting

The Company does not provide insurance coverage for independent contractor Helpers or for incidents occurring during Service Appointments performed by independent contractors.

For Helpers Engaged as Employees:

The Company provides workers' compensation insurance for employees in compliance with state law. Independent contractors are responsible for their own insurance, including workers' compensation coverage, liability insurance, and other necessary protections for their business operations. The Company does not assume responsibility for independent contractor insurance.

Client Responsibility:

Clients are strongly encouraged to maintain their own homeowners' or renters' insurance with adequate liability coverage. The Company is not responsible for damage to Client property, injury to household members, or any other incidents that may occur during or in connection with Service Appointments.

Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO:

• The use or inability to use the Platform
• Any Service Appointment or interaction with a Helper
• Any injury, illness, or harm to persons or property
• Any breach of this Agreement by Client or Helper
• Any act, omission, negligence, or misconduct of a Helper

This limitation applies regardless of the legal theory asserted (contract, tort, negligence, strict liability, or otherwise) and even if the Company has been advised of the possibility of such damages.

Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY TO ANY CLIENT FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CLIENT TO THE COMPANY IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

This cap applies to all claims in the aggregate, regardless of the number of incidents, transactions, or causes of action.

No Waiver of Statutory Rights

Nothing in this Agreement is intended to waive any statutory rights that cannot be waived under California or federal law. This includes, but is not limited to:

• Rights under the California Consumer Legal Remedies Act
• Rights under the California Unfair Competition Law
• Rights related to gross negligence or willful misconduct

To the extent any limitation or disclaimer in this Agreement is found to be unenforceable or invalid under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, and all other provisions shall remain in full force and effect.

Force Majeure

The Company shall not be liable for any delay, failure, or interruption in the provision of Platform services or the performance of obligations under this Agreement resulting from causes beyond its reasonable control, including but not limited to:

• Acts of God (earthquakes, floods, fires, storms, pandemics)
• War, terrorism, civil unrest, or government action
• Labor disputes, strikes, or work stoppages
• Internet or telecommunications failures
• Power outages or equipment failures
• Third-Party Processor outages or failures

In the event of a force majeure condition, the Company will make reasonable efforts to resume normal operations as soon as practicable.

Employee Benefits and Employment Law Compliance

For employees, the Company provides benefits as required by law, including health insurance, paid time off, retirement contributions, and other legally mandated benefits. Independent contractors are not eligible for benefits provided by the Company and are responsible for their own insurance and benefits.

The Company complies with all applicable employment laws, including wage and hour laws, workers' compensation, employee benefits, anti-discrimination regulations, and other statutory protections for employees. Independent contractors are responsible for their own compliance with business-related laws.

INDEMNIFICATION

Client Indemnity Obligations

Client agrees to indemnify and hold harmless Mother's Helper LLC, its owners, officers, employees, agents, affiliates, successors, assigns, and Helpers (whether employees or independent contractors) from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Client's use or misuse of the Platform
• Client's breach of this Agreement
• Client's violation of any law, regulation, or third-party right
• Client's failure to disclose household risks, hazards, or unsafe conditions as required by Section 3.6
• Injury, illness, or harm to any Helper (whether employee or independent contractor) occurring on Client's premises or resulting from undisclosed risks
• Client's negligence, misconduct, or failure to supervise minors
• Any claim that Client's premises, property, or household conditions caused harm or violated the rights of any Helper or third party
• Client's attempt to hire or retain a Helper outside the Platform in violation of Section 3.4

This indemnification extends to employee-related claims, including those related to injury or harm caused to employees due to unsafe conditions at the Client's premises.

Survival of Indemnification Obligations

The indemnification obligations set forth in this Section 7 shall survive the termination or expiration of this Agreement and shall continue in full force and effect with respect to any claims arising from events occurring during the term of the Agreement.

Company's Right to Control Legal Defense

In the event of any claim subject to indemnification under this Section 7, the Company reserves the right, at its sole discretion, to assume control of the defense and settlement of such claim.

If the Company assumes control of the defense:

• Client agrees to cooperate fully with the Company's legal counsel
• Client shall not settle, compromise, or admit liability without the Company's prior written consent
• Client shall reimburse the Company for all costs and expenses incurred in the defense, including attorneys' fees

PRIVACY AND DATA PROTECTION

Information Collected

Mother's Helper LLC collects personal information from Clients only to the extent necessary to facilitate Services and operate the Platform. This may include:

• Contact information (name, email, phone number, address)
• Payment information (credit card details, billing address)
• Household information (number and ages of children, household composition, special needs)
• Service preferences and booking history
• Communications with the Company or Helpers
• Device and usage information (IP address, browser type, access times)

Purpose of Use

Personal information is collected and used solely for the following purposes:

• Facilitating Service Appointments and matching Clients with Helpers
• Processing payments and billing
• Communicating with Clients regarding bookings, schedules, and Platform updates
• Improving the Platform and user experience
• Complying with legal obligations and responding to lawful requests
• Enforcing this Agreement and protecting the rights and safety of the Company, Helpers, and Clients

Third-Party Processors

The Company uses third-party service providers (e.g., Square for payment processing) to facilitate Platform operations. These providers may have access to personal information as necessary to perform their functions, but are prohibited from using such information for any other purpose.

Clients acknowledge that third-party processors operate under their own privacy policies and terms of service. The Company is not responsible for the privacy practices or data security of third-party processors.

California Consumer Privacy Rights (CCPA/CPRA)

California residents have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information, subject to certain exceptions
• Right to Opt-Out: Opt out of the sale or sharing of personal information (Note: Mother's Helper LLC does not sell or share personal information)
• Right to Correct: Request correction of inaccurate personal information
• Right to Non-Discrimination: Exercise privacy rights without receiving discriminatory treatment

To exercise these rights, Clients may contact the Company at the contact information provided in Section 10.8.

Children’s Information

The Platform is not intended for use by individuals under the age of 18. The Company does not knowingly collect personal information from minors.

Information about children (e.g., ages, names, special needs) is collected from adult Clients for the purpose of facilitating Services. This information is treated as sensitive and is shared only with assigned Helpers on a need-to-know basis.

Data Security

The Company employs commercially reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic storage or transmission is 100% secure.

The Company cannot guarantee the absolute security of personal information and is not responsible for unauthorized access resulting from circumstances beyond its reasonable control (e.g., hacking, data breaches affecting third-party processors).

Data Breach Protocol

In the event of a data breach involving personal information, the Company will:

• Investigate the breach and assess the scope of affected information
• Notify affected Clients in accordance with applicable law
• Take reasonable steps to mitigate harm and prevent future breaches
• Cooperate with law enforcement and regulatory authorities as required

Policy Updates

The Company reserves the right to update this privacy section and its broader privacy practices at any time. Material changes will be communicated to Clients via email or Platform notice.

Continued use of the Platform following notice of changes constitutes acceptance of the updated privacy terms.

Separate Privacy Policy

This Section 8 provides a summary of Mother's Helper LLC's privacy practices. For complete details, please review our full Privacy Policy available at www.mothershelper.co/privacy, which is incorporated into this Agreement by reference.

DISPUTE RESOLUTION, ARBITRATION, AND GOVERNING LAW

Good-Faith Resolution Required

Before initiating any formal dispute resolution process, the parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement through good-faith negotiation.

The complaining party must provide written notice of the dispute to the other party, including a description of the dispute and the relief sought. The parties shall then have thirty (30) days to attempt to resolve the dispute informally.

If the dispute cannot be resolved through negotiation, the parties agree to proceed to binding arbitration as set forth below.

Binding Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Disputes with employees will be resolved in accordance with employment law, including wage claims, workers' compensation, and other employee rights under California labor laws and federal regulations. Disputes with independent contractors will be handled per these Terms.

Except as provided in Section 9.3 (Small Claims Carve-Out) and except for employee-related disputes governed by employment law, any dispute, claim, or controversy arising out of or relating to this Agreement, the Platform, or any Service Appointment with independent contractors that cannot be resolved through good-faith negotiation shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Key Terms of Arbitration:

• Single Arbitrator: The arbitration shall be conducted by a single neutral arbitrator selected in accordance with AAA rules
• Location: The arbitration shall take place in Los Angeles County, California, or remotely via videoconference if agreed by the parties
• Governing Rules: The AAA Consumer Arbitration Rules shall govern, except where those rules conflict with this Agreement
• Discovery: Discovery shall be limited as appropriate for the claims at issue, subject to the arbitrator's discretion
• Decision: The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction
• Costs: Each party shall bear its own attorneys' fees and costs, except as otherwise awarded by the arbitrator or required by law

Arbitration covers all disputes including but not limited to:

• Breach of contract claims
• Negligence or tort claims
• Statutory or regulatory claims
• Claims related to the formation, interpretation, or enforcement of this Agreement

By agreeing to arbitration, both parties waive the right to have disputes resolved in court by a judge or jury, except as provided in Section 9.3.

Small Claims Carve-Out

Notwithstanding the arbitration requirement in Section 9.2, either party may bring an individual action in small claims court if the claim qualifies under the jurisdictional limits and requirements of the small claims court.

This small claims carve-out does not apply to class actions or representative actions, which are subject to the Class Action Waiver in Section 9.4.

Class Action Waiver

IMPORTANT: BY AGREEING TO THIS AGREEMENT, YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION.

All disputes must be brought on an individual basis only. Neither party may bring a claim on behalf of a class, group, or in a representative capacity. The arbitrator may not consolidate claims or conduct class or representative proceedings.

If the Class Action Waiver is found to be unenforceable for any reason, then the entire arbitration agreement in Section 9.2 shall be deemed void, and any claims must be brought in court.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.

Any claims not subject to arbitration (e.g., actions in small claims court) shall be brought exclusively in the state or federal courts located in Los Angeles County, California. Both parties consent to the personal jurisdiction and venue of such courts.

Attorneys’ Fees and Costs

In any dispute, arbitration, or legal proceeding arising out of or relating to this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs, except where prohibited by law.

For purposes of this section, "prevailing party" means the party that obtains substantially the relief sought, as determined by the arbitrator or court.

Limitation on Claims

ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE PLATFORM MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM ARISES. CLAIMS FILED AFTER THIS ONE-YEAR PERIOD SHALL BE PERMANENTLY BARRED.

The one-year limitation period begins on the date the claimant knew or should have known of the facts giving rise to the claim.

GENERAL PROVISIONS

Modification of Terms

Mother's Helper LLC reserves the right to modify, revise, or replace these Terms at any time, in its sole discretion, for any reason including but not limited to:

• Changes in applicable law or regulations
• Updates to Platform features or services
• Changes to pricing or business practices
• Clarification or correction of terms

Notice of Changes:

Material changes to these Terms will be communicated to Clients via:

• Email to the address on file
• Prominent notice on the Platform or website
• In-app notification (if applicable)

Effective Date of Changes:

Changes to these Terms will become effective thirty (30) days after notice is provided, except where a shorter period is required or permitted by law.

Acceptance of Changes:

Continued use of the Platform after the effective date of changes constitutes acceptance of the modified Terms. If a Client does not agree to the changes, they must discontinue use of the Platform and may request cancellation of their account.

Changes will apply prospectively to future bookings only and will not affect previously confirmed Service Appointments unless required by law.

Entire Agreement

This Agreement, together with any policies, schedules, or documents incorporated by reference, constitutes the entire agreement between the Client and Mother's Helper LLC regarding the subject matter herein.

This Agreement supersedes all prior or contemporaneous communications, representations, agreements, or understandings (whether written or oral) between the parties.

No amendment, modification, or waiver of any provision of this Agreement shall be valid unless made in writing and signed by an authorized representative of Mother's Helper LLC.

Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.

If a provision cannot be modified to be enforceable, it shall be severed from this Agreement, and all other provisions shall remain in full force and effect.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.

No Waiver

The failure of Mother's Helper LLC to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing.

No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default.

Assignment

Clients may not assign, transfer, or delegate their rights or obligations under this Agreement without the prior written consent of Mother's Helper LLC.

Mother's Helper LLC may assign this Agreement, in whole or in part, to any successor, affiliate, or third party without Client consent, including in connection with a merger, acquisition, reorganization, or sale of assets.

Any attempted assignment in violation of this section shall be void.

Clickwrap Enforceability

By clicking "I Agree," checking a box indicating acceptance, creating an account, or booking Services through the Platform, the Client acknowledges that they have:

• Read this Agreement in its entirety
• Had the opportunity to review and understand its terms
• Agreed to be legally bound by all terms and conditions

This Agreement is enforceable as a clickwrap or browsewrap agreement and has the same legal effect as a physically signed written contract.

Entity Disclosure

Mother's Helper LLC is a California limited liability company registered with the California Secretary of State.

Contact Information

For questions, concerns, or notices regarding this Agreement or the Platform, Clients may contact Mother's Helper LLC at:

Email: hello@mothershelper.co

Website: www.mothershelper.co

For privacy-related inquiries or to exercise CCPA rights, email: hello@mothershelper.co with "Privacy Request" in the subject line.

All legal notices must be sent in writing via email to the address provided above.

BY USING THE PLATFORM, BOOKING SERVICES, OR CLICKING "I AGREE," YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.